When interviewing a family about services, what should be the first course of action?

The first course of action when interviewing a family about services should be inquiring about the care recipient's needs. This approach establishes a foundation for understanding the specific requirements of the individual who will be receiving care. By prioritizing the care recipient's needs, the conversation can be tailored to address relevant services, ensuring that the family's concerns and priorities are adequately managed.

Understanding these needs allows the administrator to present options that are most suitable, which can lead to better care outcomes and a more satisfied family. It also demonstrates to the family that their loved one’s well-being is the primary focus, fostering trust and rapport in the relationship. Once the needs are clearly identified, subsequent discussions about available services, payment options, and medical history can be more effectively structured around the care recipient’s situation.